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البحث عن المعلومات المطلوبة باستخدام الموارد المتاحة

إدارة شكاوى العملاء وحلها

تزويد العملاء بمعلومات عن المنتجات والخدمات

إدخال معلومات العميل الجديد في النظام

تحديث معلومات العملاء الحالية

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تحديد القضايا ذات الأولوية وتصعيدها

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متابعة مكالمات العملاء عند الضرورة

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سجلات المكالمات الكاملة

الاتصال بالشركات أو الأفراد عبر الهاتف

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